Frequently Asked Questions
A) Account Questions
I forgot my username/password. What to do?The easiest way to get a new password is to click on the forgotten password link on the login form. You will soon receive a link that will allow you to enter a new password for your MyCasino.io account. Another option is to contact our customer support directly at email@example.com and they will be more than happy to assist you.
I forgot which email address I registered with. What to do?Please contact our customer support at firstname.lastname@example.org and they will advise you further.
Can I have more than one account?Unfortunately not, according to our license we can only accept one user account per user IP address/household.
My personal details are incorrect. How to change them?Please contact our customer support at email@example.com immediately if you find any incorrect details on your account.
B) Deposits & Withdrawals Questions
How long does it take for a deposit to reach myCasino account?Please click here to see a list of the different deposit methods and the estimated process time for each.
How long does a withdrawal typically take?Please click here to see a list of the different withdrawal methods and the estimated process time for each.
What currencies does myCasino support?You can register an account at myCasino with one of the following currencies: EUR, USD, GBP and AUD.
What if I want to deposit money through a method that that’s not supported?At myCasino, we are doing everything we can to make money transferring as easy as possible. In case we missed a provider that you are looking for, please contact our customer support at firstname.lastname@example.org and we will be glad to add it to our list if possible.
Can I deposit money to an account that is not in my name?Unfortunately not, all deposits need to be done to an account that is registered in your own name.
I made a deposit but it never reached my account. What happened?If a deposit takes longer than usual to arrive, and has not yet been credited to your account, be so kind to send a screenshot of the missing deposit to email@example.com and we will locate it for you promptly. Please provide us with as much info about the problem as you can, since this will help us avoid similar issues in the future.
C) Casino Questions
Can I try the casino games without spending money?All casino games featured on MyCasino.io can be played without real money except to Live Casino games. This gives you the opportunity to familiarize yourself to the diverse range of fun games and perhaps find your own favourite that you might continue playing.
What happens if I lose connection while playing a casino game?You can never lose money or any winnings due to disrupted connection to the server during the game. All games are logged separately, and even if an error should occur, all the information will still be available. In case the connection breaks down during a game, please restart the game you were playing and you will be able to continue from where you left off. If the connection is lost after a round/spin has started, the round will automatically be completed and any potential winnings will be normally credited to your account.
The casino game doesn’t start when I click on the link. Why?To be able to participate in our casino games, you need a Java installation. You can download Java here: https://www.java.com/en/. Please also make sure whether have the latest version of Flash installed. You can download Flash here:http://get.adobe.com/flashplayer/
If the game still fails to load, please try using another browser and/or contact our support at firstname.lastname@example.org
An error or technical issue occurred in the casino. What should I do?Every spin you make is stored in a database. Please contact our support team on email@example.com if you feel that any irregularities during your game play. Please stop playing the game in question and provide us with the following pieces of info that can help us determine how to resolve the issue:
- Game name
- Time played
- What happened
If possible, also provide a screenshot of the problem.