Mycasino T&C

Mycasino T&C 1. Introduction and definitions 
2. Account Rules, Deposits & Withdrawals
3. Standard Promotional Terms
4. Casino, Live Casino and other Games Rules


1. General Introduction and definitions

1.1 MyCasino is a brand operated by iTains N.V. registered address, Schout bij Nacht Doormanweg 40, Damacor Offices, Willemstad, Curacao a company licensed and regulated by the law of Curacao under the Curacao EGaming with license number 1668/JAZ

1.2 “T&Cs” are the terms & conditions constituting and governing the contractual relationship, as stated herein, and which the parties, as stated herein, hereby agree upon. 

1.3 A "Client" is an individual, having an account, therefore, a contractual relationship with the company. 

1.4 An "Account" is an account held by a Client, for bona fide transactions, with a strict aim to establish a normal commercial relationship with the company and with the strict purpose of conducting betting and other gaming and gambling transactions. 

1.5
 The "Governing Authorities" are the authorities of Curacao. The "Governing Law" is the law of Curacao. 

1.6
 "Force Majeure" refers to any occurrence or condition beyond one's reasonable control which leads to a delay or default in the performance to the affected party's contractual obligation and shall, for the purposes of the T&Cs, include Acts of God, Government restrictions (including the denial or cancellation of any necessary license where such denial or cancellation is made through no fault of the affected party), wars, insurrections and/or any other cause beyond the reasonable control of the party whose performance is affected.

 1.7 All trademarks, service marks and trade names as well as images, graphics, text, concepts or methodologies (collectively the “Intellectual Assets”) found on the Website, the Client Application and the material contained therein are the exclusive property of The Company and/or The Company suppliers and partners. The Client is not entitled to exploit or otherwise use any Intellectual Asset for whatever purpose, except for what is allowed by law.

1.8 These Terms and Conditions may be published in a number of languages for information purposes and ease of access by players. It is only the English version that is the legal basis of the relationship between you and The Company and in case of any discrepancy between a non- English version and the English version of these Terms and Conditions, the English version shall prevail.

2. Account Rules, Deposits & Withdrawals 

2.1 An individual applying for registration warrants and represents that any information provided in its application form is true and correct. The Company will not register the individual and, where that individual has already been registered, The Company will cancel that individual's registration as a player if it becomes aware that individual has provided false information when registering as a player. Full name, email, residence address and phone number must be real and possible to be verified, if requested.

Important notice: Name, username and currency cannot be changed post account creation.

In order for the Client to request withdrawals, remove all initial limitations and have full rights in the promotions, the account must be verified. For the account verification The Company will request the following details:
  • Client’s ID for age verification (players under eighteen (18) years of age are not accepted)
  • Client’s place of residence (utility bill indicating the declared land line phone number)
  • Client’s valid e-mail address (cannot be the same as any existing Client’s email address)
  • Client’s proof of ownership of the payment method used for funds deposit in The Company
In case the Client has changed place of residence, telephone number or any other element of his data, he/she is obliged to immediately inform the company, so the new data can be updated.

2.2 An individual applying for an Account acknowledges and accepts:
  • The “T&C” as currently published on the website, as well as any possible future changes
  • Any regulatory provisions or other decisions made from time to time by the Governing Authorities;
  • The Company customer support is available in several local languages. In any case of a dispute between a Client and the Company, only the English version shall prevail and used.
2.3 The Company reserves the right, at its own discretion, at all times, to:
  • Decline to open an Account and/or to close an existing Account, without any explanation whatsoever;
  • Decline to accept or limit deposits without any explanation whatsoever;
  • Suspend Client’s account and/or cancel the participation of a Client in promotional activities, competitions or other services, whenever The Company is of the opinion that there are legitimate concerns that an account is, has been or may be used for illegal, fraudulent or dishonest practices.
  • Hold and manage funds belonging to Clients in accordance with generally accepted guidelines for cash management regarding such funds; this may include a Payment Service Provider being entrusted to hold funds in the name of and/or for the benefit of the Client;
  • Suspend and/or cancel the participation of the Client in the Services, and/or forfeit and/or confiscate funds available on his/her Client Account if the Client is found cheating, or if it is determined by the Company that the Client has employed or made use of a system (including machines, robots, computers, software or any other automated system) designed or suitable to defeat the Client Application, and/or the software used to offer the Services
  • Hold or charge any Payment method fees or expenses, from the Client’s account, for all previous deposits and withdrawals, plus any administrational or legal costs the Client provoked for any reason, whenever The Company is of the opinion that there are legitimate concerns that an Account is, has been or may be used for illegal, fraudulent or dishonest practices.
  • In case of a possible refunding to the client in regards to the above mentioned cases, the maximum refund is limited to the last deposit minus the deposit and withdrawal fees.
2.4 The Company does not accept clients:
  • Being minor to 18 years old or the age at which gambling is legal under any law that applies to the Client (whichever is the greater);
  • Being residents of The United States of America, other U.S. territories, Netherlands and France;
  • Working or contracted with any legal entity which is part of the same group as The Company, meaning other entities being, directly or indirectly, linked with The Company third party suppliers;
  • Being professional punters, betting syndicates, traders, professional athletes and players wagering for the sole scope to take advantage of “inside” information.
2.5 The company accepts no responsibility
  •  For any Betting Duties or taxes arisen by the local authorities of the client’s territory. Such duties or taxes are paid exclusively by the client. If the client refuses to pay such amounts, the company has no liability whosoever.
  • If Online Gambling is illegal in the jurisdiction of the client and client himself should be responsible to acknowledge if relevant law exists in his country of residence.
  • Internet Gambling may be illegal in the jurisdiction in which a Client resides; if so, the client is not authorized to use his credit card to complete a transaction.
 2.6 Only one Account can be opened at a time per person, family, household, IP address and email address. In the event that we suspect that:
  • A Client is opening multiple accounts (using same or similar names, address, telephone, e-mails, same or similar dynamic IP address, computers or other devices);
  • A Client is acting as a part of syndicate (using same or similar names, address, telephone, e-mails, same or similar IP address, computers or other devices, acting on same or similar pattern);
The company reserves the right to block the relevant Account(s) held by the Client or the Syndicate and report the incident(s) to the relevant Authorities. Following an internal investigation, The Company has the right to cancel bets, forfeit winnings, and deduct bonuses from all relevant accounts. The Company also reserves the right to reallocate all the funds in the different superfluous Accounts to a single Account and to delete the remaining superfluous account(s). Any bonus given to the superfluous Account(s) will not be transferred. 

2.7
 Despite that company systems are accurate and error free, it is highly recommended that a Client will get from time to time a Statement of his financial and gaming transactions in addition to the T&C herein. 

2.8
 Any legal claim or dispute arising under or in connection with the Contract shall be settled in accordance with the Governing Law of the Place of the Contract. In the event of a dispute, it is advisable that the Account Holder lodges a complaint with customer service using the contact details in the Website. The parties should do their utmost to reach an amicable settlement within a reasonable time. The client may also lodge a complaint within 6 months to www.curacao-egaming.com or using the e-mail address info@curacao-egaming.com. The complaint must contain clear and unequivocal information about the complainant's identity and shall give all the relevant details that gave rise to the complaint. 

2.9
 The Company Website works by using cookies for the following purposes:
  • To identify the Client's preferred language so it is automatically selected when the Client returns to Website;
  • To ensure that bets placed by the Client are associated with the Client's betting coupon and account;
  • To ensure that the Client receives any bonuses the Client is eligible for;
  • For analysis of Website traffic so as to allow us to make suitable improvements. Please be aware that it is not possible to use the Website without cookies.
2.10 The Company shall not accept a wager from a Client unless an Account has been established in the name of the Client and there are adequate funds in the Account to cover the amount of the wager; or funds necessary to cover the amount of the wager are provided in an approved way. 

2.11 
All winnings will be credited to the Client’s Account. Withdrawals from the Account, in the extent of the original deposit amount, are made using the same payment method as was used for the original deposit. For instance, if a deposit was made with a credit card, at least an amount from the winnings corresponding to the original deposit amount will be withdrawn to the same credit card whereas the remaining winnings amount may be withdrawn by using any other payment method (subject to the company’s sole discretion). Withdrawals will only be made to a credit card, a bank account or e-wallet account held in the Client’s own name. Nevertheless, The Company reserve the right to use an alternative payment method for withdrawal at its sole discretion. You can withdraw the maximum of 5000 Euros or equivalent per week. 

2.12
 When a Client wishes to withdraw funds he had deposited on his Account, but has not wagered them in any game or sport betting offer, at least one time for the amount of the initial deposit, The Company reserves the right to refuse to transfer the funds to another bank account than the one the funds originated from, if The Company suspects a fraud and/or money laundering. 

2.13
 The Company reserves the right to charge for withdrawals for administrative cost plus any commission due to third parties, as indicated on the Website, or exceptionally to clients may not use their funds for wagering. 

2.14
 In case of a withdrawal request, we reserve the right to define minimum or maximum withdrawal amounts for each client. In such case, the client will receive his/her winnings in up to ten (10) equal monthly instalments. 

2.15
 Clients acting on behalf of third parties or aiming to a professional wagering, price arbitrage or with the sole purpose of trading affiliate commission may have their withdrawals partially or totally declined, especially if their wagering pattern has the aim to harm financially the company. 

3. Standard Promotional Terms

3.1 The terms contained in this document (Standard Promotional Terms) apply to all promotional offers available through the Website (each a Promotion) and, together with any applicable specific promotional terms, which may also be referred to as "Key Terms", set out on the individual web landing page for the relevant Promotion (Specific Promotional Terms), form a legal agreement between you and The Company and can only be amended with our consent. By participating in any Promotion, you are indicating that you accept and agree to be bound by the Rules.

3.2 In the event of any conflict or inconsistency between these Standard Promotional Terms and the Specific Promotional Terms, the Specific Promotional Terms shall prevail, followed by these Standard Promotional Terms, but only to the extent necessary to resolve such conflict or inconsistency.

3.3 Unless otherwise indicated, participation in each Promotion is limited to one per person, family, household, address or organization to whom The Company sends the Promotion. The Company reserves the right to restrict participation in certain Promotions to players who fulfill specific selection criteria. Where a Promotion permits multiple participants, The Company reserves the right, in its sole discretion, to limit the number of participants.

3.4 In the event that you withdraw funds in respect of which you have received a Bonus, without having met any applicable release requirements, cash out restrictions or general eligibility criteria, you shall forfeit the entire sum of the Bonus and any winnings resulting from this Bonus and The Company shall be entitled to deduct this from your Account.

3.5 Your use of any real money bonuses is subject to The Company review for irregular playing patterns. To ensure fair gaming and the proper use of bonuses, The Company considers low margin betting, equal betting, zero risk bets or hedge betting to be irregular gaming when deployed to exploit bonuses. Further examples of irregular playing patterns also include, but are not limited to: (i) placing single or multiple bets of a value of fifty percent or more of the bonus on any single game, individual hand, or round, building a balance and significantly changing play patterns (bet size, game types, bet structures etc.) in order to meet the bonus release requirement; (ii) placing large bets which result in a substantial gain followed by a drop in bet size equal to or more than seventy five percent of the previous average bet size until the bonus release requirements have been met; (iii) if we have good grounds to suspect that you have sought only to exploit a bonus offered by The Company in good faith to enhance your entertainment (for example, on acceptance of a bonus, the minimum wagering requirement is met and funds are subsequently withdrawn). In the event that The Company deems that an irregular playing pattern has taken place, The Company reserves the right to prevent you from cashing out Account funds and/or withhold any of your winnings derived from your use of the bonus. 

4. Casino, Live Casino & Games General Rules

4.1 Casino & Games

4.1.1 All bets placed on the Casino are placed respectively on the servers of 3rd party providers depending on the provider of the game in which the bet is placed. The Company is licensed by the Casino Games Providers to represent, promote, and market the Casino games. The Company receives, holds and pays funds in relation to an Account Holder for the purpose of transactions and settlements with the CASINO. 

4.1.2
 All Casino games are highly trustworthy and verified from authorities to prevent any potential hacking action. However technology loopholes not related with our company may give the ability to specific users to take advantage of such loopholes. Irregular winnings or betting patterns will be investigated and The Company reserves the right to confiscate any winnings made under such pattern.

4.1.3 Casino games are running with a low margin on clients’ benefit. In addition to that, bonuses may be awarded and further reduce the margin of the company. If bonus rules are misspelled or omitted by any client who takes advantage acting in a fraudulent attitude alone or as a syndicate, The Company reserves the right to confiscate any winnings made under such pattern. 

4.1.4
 You hereby agree that in case you win a jackpot of EUR 5,000 or higher (or the equivalent to any other currency) in relation to any casino game offered in The Company, the winnings may be awarded once the Casino provider verifies and accepts it. 

4.1.5
 The Company has insured Jackpots with the Casino providers therefore all winnings are paid through the global pools. For the avoidance of any misunderstanding, the Client will receive the winnings once the casino provider has transferred the relevant funds to The Company.

4.1.6 The following territories are restricted for NetEnt games:
1.     Absolute Restriction
United States of America, Canada, United Kingdom, Spain, France and Italy.
2.     Blacklisted Territories
NetEnt content shall not be served in the following territories:
Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe.
3. Regulated Territories (only permitted to offer if receipt of a license from the local regulator which has been seen and approved by NetEnt)
Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Serbia, Spain, Sweden, United Kingdom United States of America.
4.     Branded Game Territories
Jumanji, emojiplanet, Guns & Roses, Jimi Hendrix & Motörhead, Planet of the Apes cannot be offered in the following countries:
Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe. Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania Mexico, Portugal, Romania, Serbia, Spain, Sweden, United States of America, United Kingdom, Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey and Ukraine.
Vikings Video Slot must not be offer in the following jurisdictions:
 Afghanistan, Albania, Algeria, Angola, Australia, Azerbaijan, Cambodia, China, Ecuador, France, Guyana, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Malaysia, Myanmar, Namibia, North Korea, Pakistan, Papua New Guinea, Philippines, Qatar, Russia, Singapore, South Korea, Sudan, Syria, Taiwan, Thailand, Tunisia, Turkey, Ukraine, United States of America, Uganda.
Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man), can only be played in the following countries:
Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.

4.2 Live Casino Rules 

4.2.1 
All bets placed on the Live Casino are placed respectively on the servers of the above mentioned providers depending on the provider of the game in which the bet is placed. The Company is authorized by the above providers to represent, promote and market the services of the Live Casino and to receive, hold and pay funds in relation to an Account Holder for the purpose of transactions and settlements with the Live Casino.